These Terms of Service ("Terms") govern your access to and use of the Reputation Roadrunner website and services. By using our Site or services, you agree to these Terms.
1. Services
Reputation Roadrunner provides online reputation management, review generation, listings management, and related consulting services as described on our Site or in a separate written agreement.
2. Client responsibilities
- You will provide accurate business information and grant the access needed for us to perform the services.
- You will comply with all applicable laws and the terms of any third-party platforms (Google, Bing, Yelp, Facebook, etc.).
- You will not use our services to request, generate, or publish fake, incentivized, or misleading reviews.
3. Fees and payment
Fees are billed monthly in advance unless stated otherwise in your engagement letter. Late payments accrue a 1.5% monthly service charge.
4. Intellectual property
All content, trademarks, and software on the Site are owned by Reputation Roadrunner or its licensors. You retain full ownership of your business data, customer lists, and reviews.
5. Warranty disclaimer
Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee any specific search-engine ranking, review count, or business outcome.
6. Limitation of liability
To the fullest extent permitted by law, our aggregate liability arising from or related to the services will not exceed the fees you paid us in the three months immediately preceding the claim.
7. Termination
Either party may terminate a month-to-month engagement with 30 days' written notice. Fees already paid are non-refundable.
8. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Chesterfield County, Virginia.
9. Contact
Questions about these Terms? Email Roberta@reputationroadrunner.com.