Reputation Roadrunner LLC ("Reputation Roadrunner," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit reputationroadrunner.com (the "Site") or engage our services.
1. Information we collect
Information you provide
- Contact details (name, business name, email, phone) submitted through our contact form or by email.
- Billing information processed by our payment provider (we never store card numbers on our servers).
- Content of communications, meeting notes, and any files you share during onboarding.
Information collected automatically
- Standard log data such as IP address, browser type, pages viewed, and timestamps.
- Cookies and similar technologies used to remember preferences and measure Site performance (see our Cookie Policy).
2. How we use information
- To respond to inquiries and provide the services you request.
- To send account, billing, and service communications.
- To improve, secure, and analyze the performance of the Site.
- To comply with legal obligations and enforce our agreements.
3. How we share information
We do not sell your personal information. We share it only with:
- Trusted service providers who help us run our business (email, hosting, payment processing) under written confidentiality obligations.
- Government or law-enforcement agencies when required by law.
- An acquirer in the unlikely event of a merger or sale of assets.
4. Your privacy rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain processing. To exercise a right, email Roberta@reputationroadrunner.com and we will respond within 30 days.
California residents: we do not "sell" personal information as defined under the CCPA/CPRA.
5. Data security
We use industry-standard technical and organizational safeguards, including TLS encryption in transit, encrypted backups, and role-based access controls. No system is 100% secure, but we work hard to protect your data.
6. Data retention
We keep personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements — typically no longer than seven years after the end of our engagement.
7. Children
The Site is not directed to children under 13, and we do not knowingly collect information from children.
8. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above and, for material changes, provide additional notice.
9. Contact
Reputation Roadrunner LLC
11303 Dunbrook Rd #201, North Chesterfield, VA 23235, USA
Email: Roberta@reputationroadrunner.com
Phone: +1 (440) 413-9215